Refund policy

RETURNS AND REFUNDS

Return Eligibility Unless otherwise stated in product-specific policies, eligible products may be returned within thirty (30) days of delivery. 

Returned products must: • Be unused • Be in original condition • Include original packaging • Include all accessories and documentation • Be free from damage caused by the customer The Company reserves the right to deny returns that do not meet these requirements.

Non-Returnable Items The following items may not be returned: • Clearance items • Final sale items • Customized products • Personalized products • Opened consumable products • Hygiene-related products • Gift cards • Digital products

Return Shipping Costs Unless the return results from our error, defective merchandise, or incorrect shipment, customers are responsible for return shipping costs. We recommend using trackable shipping services.

Restocking Fees Approved returns may be subject to a restocking fee of up to fifteen percent (15%) of the purchase price where permitted by law.

Refund Processing Approved refunds will be issued to the original payment method. Refund processing may require: • Receipt of returned merchandise • Product inspection • Verification of return eligibility

Refunds are typically processed within ten (10) business days after approval. Original shipping charges are generally non-refundable.